Refund and Returns Policy
Effective Date: 08/01/24
Thank you for purchasing products from Shirley Desmond Jackson. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.
Return/Exchange/Refund Timeline
If your product arrived defective or damaged, you are missing an item, or you received an incorrect shipment, we will make it right for you within 30 days of when your order was placed. Please fill out the contact form and state what was wrong with your order. We will contact you within 2-3 business days with a solution. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.
Acceptable Item Conditions
To be eligible for a return, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.
Refund and Shipping Charges
We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We offer free shipping on returns, which means you won’t have to worry about additional shipping costs when returning items.
For refunds, we offer the following options:
- Replacement/Exchange: We’ll replace the item with a different size or color as per your preference, subject to availability.
- Money Refund: We’ll return the cost of the item to the original payment method used for the purchase.
- Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund minus the shipping charges.
- Partial Refund: In some cases, a partial refund may be provided if only part of the order is returned.
- Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific item returned.
- Store Credit: You can choose to receive store credit, which can be used on any future purchases with us.
Items Eligible for Refund/Return/Exchange
While we strive to accommodate such requests, please note that not all items on our website are eligible for exchange, refund, or return. The following categories of products are generally not eligible for the same:
- Custom/Personalized Products: Items that have been specifically customized or personalized for the customer.
- Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where individual items may not be eligible for exchange.
- Digital productsÂ
Avoiding Chargebacks
Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights. If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at
If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at [email protected]. Your satisfaction is our priority, and we’re here to assist you.
Thank you for choosing Shirley Desmond Jackson!
Shirley Desmond Jackson
PO Box 188 Max Meadows, VA 24360-9998
https://shirleydesmondjackson.com